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HOW TO BUY
Buy in VIDALFORCE.com It's very simple. You just have to follow the following steps:
-Choose the product, the format (size) and the type (Colour or product line)
-View the product/s you are interested in. With just a click, you can enlarge the photo to see details and composition, available sizes, type, colour and price.
-Select a product and add the item to the basket. Then, you can choose to continue shopping or proceed to checkout.
-If you want to process your order, you have the option to do it by registering or finalise the purchase without registration.
-Choose if you want the product to be shipped by standard mail, express or other methods.
-Select a payment method: Visa, Visa Electron, Mastercard, American Express, Paypal or cash on delivery.
- Confirm the order.
-You will receive an email confirming your order
GENERAL INFORMATION
In which countries can you shop online?
Currently, you can make your purchase in all countries that give you a shipping option when making the purchase.
In how many languages can one browse?
Navigation languages Vidalforce.com are: Spanish and English
Are the prices in the online store the same in all countries?
Yes, the correct price is the one that appears at the time of purchase on the website.
What is the price adjustment policy?
We do not make adjustments to the prices of the products. The price will be the one that appears on our website at the time of purchase.
Do they restock items marked as "sold out"?
If an item is out of stock, we will try to replenish it as soon as possible. If there is no stock, we would remove it from the website.
Will I receive the same product?What do I see in the photo?
Yes, however, the presentation format of the product, packaging, wrapper or box can vary if this aspect were to be modified for marketing reasons.
Is it possible to receive regular information in my email with the latest news and offers from Vidalforce?
Yes. By simply accessing "Newsletter", you will receive information about the latest news, lookbook and events from Vidalforce.
Can I unsubscribe from the Vidalforce Newsletter?
In the "Newsletter" section, you can easily unsubscribe. Fill in the details and select "send".
How do I recover my forgotten password?
If you have forgotten your password, select the 'Forgot your password?' option. Enter your email and you will receive an email message with a link. Click on it. Your password will be reset and you will receive your new password by email.
How can I ensure that I have made my purchase correctly?
Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact our customer service department at info@vidalforce.com
Can I know what state my order is in?
Yes, you can view the updated status of your order in real time. To do this, go to the "completed orders" section of your account. If you are not registered, click on the "Order Information" link in the confirmation email.
Can I remove an item from my order?What?
Yes. From the shopping basket, you can remove the items that you do not want as long as you have not processed the order.
Can I cancel my order?
Yes. You will be able to cancel your order, as long as the status of it allows. To do this, go to the "orders placed" section of your account. If you are not registered, go to the "order information" link in the confirmation email and press cancel.
What should I do if I receive a defective product?
Vidalforce.com We only sell products in perfect condition, so if, exceptionally, one of our products arrives with any manufacturing defect, please contact our customer service department at info@vidalforce.com
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive a product that you did not order, please contact our customer service department at info@vidalforce.com
PAYMENT METHOD
What form of payment can I use to make my purchase?
We have the following payment methods: Visa, Visa Electron, Mastercard, American Express, Paypal, and cash on delivery.
Why could my credit card be rejected?
Your card may be declined for one of the following reasons:
The card may be expired. Check that your card does not exceed the validity date.
The card limit may have been reached. Check with your bank that the card has not exceeded the allowed amount for making purchases.
It may be that some data entered is incorrect. Make sure you have correctly filled in all necessary fields.
Can I get an invoice in the name of my company?
Yes. You just need to tick the "company" option in personal details and fill in the tax information that we ask for.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in an encrypted SSL format. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer can authorise the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise, the order will be cancelled.
SHIPPING
Where can I receive my order?
You can receive it at the address you choose (home, work, etc.-nunca in post office box)
How long will my order take to arrive?
Delivery times depend on the type of shipping selected.
How much do I have to pay for shipping costs?
Depending on the place of residence, whether it is national, international or Ceuta, Melilla and the Canary Islands. However, when placing your order, you will be informed of the price to pay, once the shipping address has been entered.
Can I track the status of my order?
Yes, through "my account" in completed orders you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email to track it.
What is the process of home delivery?
We will send you a shipping confirmation email (when your order is about to leave the warehouse), another with a tracking number (with a link to the courier company's website)
RETURNS
1. What is the deadline to make a return?
1.1 You have 30 days from the receipt of the product to request a return, always taking into account the legal withdrawal period.(You can refer to this term in Terms and Conditions)
You didn't provide any text to translate. Please provide the text in Spanish you want translated into English.The conditions set out in these pages only apply after the legal withdrawal period has ended.
Do I have to pay anything for my return?
-If the order is requested with MRW 24-h or MRW franchise delivery, the amount will be full.
-If the order is requested with MRW 24-hour Saturday delivery, the extra €3 will be deducted for the premium service.
-For shipments outside of the peninsula and the Balearic Islands, the stipulated transport cost will be deducted.
* Canary Islands, Ceuta and Melilla £15.9
* Andorra €14.99
* Central America £16.99
* Europe £7.99
* America Note £12.81
How do I return an item?
You can write an email toorders@vidalforce.com, call the telephone number 911 27 27 70 or write us a postcard to the address Pina Street 12, Postal Code 30.009, Murcia, Murcia. Write your order number, name and surname.
The deadline for any return is 30 days from the date of receipt of the order, taking into account the legal withdrawal period (you can consult this period in Terms and Conditions).
How will I receive the amount of my refund?
Once the return is approved, you will receive the amount in the same way that you made your purchase.
When will I receive the amount of my refund?
Once we receive the product in our warehouses, we will process the return within 24-48 hours.
What should I do if the amount of my refund is incorrect?
By getting in touch with our customer service department, info@vidalforce.com, we will solve the problem as soon as possible.
COLOUR CHANGES WITH HAIR FIBRE
VidalForce offers those customers who have not got their colour tone right the chance to change it up to 2 times.
We advise you to always choose a colour tone darker than yours, even so we know you can choose the one that doesn't suit you, if it's not perfect then it's not VidalForce.
So don't worry, ask us to change the colour by email at orders@vidalforce.com or call us on 911 27 27 7 and we will advise you.
Conditions for colour change
The boat can be open,
The change is free only for mainland and Balearic Islands.
For the rest of the world, the shipping cost for the exchange is:
* Canary Islands, Ceuta and Melilla £13.99
* Andorra €14.99
* Central America £16.99
* Europe 7.99€
* America's Note 14.99€
TECHNOLOGY
Which internet browsers should I use to view the Vidalforce website correctly?
The Vidalforce page is optimised to be viewed on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher, and Safari 5 or higher.
You can install the latest versions of each browser at the following links:
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Safari
Is it safe to buy from Vidalforce online?
Yes. You can shop with complete peace of mind as we put a lot of effort into providing resources to ensure the security of your purchases and your data. If the data is transmitted in SSL encrypted form.
