Terms and Conditions

1. Introduction
2. Our Data
3. Your Data and Visits
4. Site Usage
5. Service Availability
6. How to Place an Order
7. Means to Correct Errors
8. Product Availability
9. Delivery
10. Inability to Deliver
11. Transfer of Risk and Ownership
12. Price and Payment
13. Guest Purchase
14. VAT and Invoicing
15. Return and Withdrawal Policy
16. Legal Conformity Guarantees
17. Liability
18. Intellectual and Industrial Property
19. Security (Viruses and Attacks)
20. External Links
21. Written Communications
22. Notifications
23. Assignment
24. Force Majeure
25. Waiver
26. Partial Nullity
27. Complete Agreement
28. Modifications
29. Applicable Law and Jurisdiction
30. Comments, Suggestions and Complaints – ODR
31. Transparency (Discounts, Reviews, Personalised Prices)
32. Access Without Unjustified Geoblocking
33. Withdrawal Form Model

1. Introduction

This document regulates the use of www.vidalforce.com and the purchase of products (the “Conditions”). Please also read our Privacy Policy and Cookie Policy. By using the website or placing an order, you accept these Conditions and the policies mentioned. We may modify them; the ones in force at the time of using the website or placing your order will apply.

2. Our Data

VIDAL FORCE S.L. (“VidalForce”), VAT Number B73830028. Address: C/ Ortega y Gasset 9, 30009 Murcia (Spain). Murcia Commercial Registry: Volume 3.018, Book 185, Sheet MU-84886. Contact: hello@vidalforce.com · Tel. +34 968 81 93 29

3. Your Data and Visits

The data provided are processed in accordance with the Privacy Policy. You guarantee its truthfulness and update.

4. Site Usage

• Use the website only for valid inquiries or orders.
• Do not place false or fraudulent orders.
• Provide truthful and updated contact data.

You must be over 18 years old and have the legal capacity to contract.

5. Service Availability

We sell with international shipping (see Shipping Policy). There may be occasional restrictions for legal or logistical reasons.

6. How to Place an Order

Follow the purchase process on the website. After completion, you will receive Order Confirmation and, when it is sent, Shipping Confirmation.

7. Means to Correct Errors

You can correct data in My Account or by contacting hello@vidalforce.com / +34 968 81 93 29. Before payment, the system allows you to review/modify the order. If you detect an error after paying, contact us immediately.

8. Product Availability

All orders are subject to availability. If there are stock or supply incidents, we will reimburse the amounts paid.

9. Delivery

We will deliver according to the method/period shown on the website and, in any case, within a maximum of 15 days from the Order Confirmation, except for unforeseen or extraordinary causes. If we cannot comply, you can choose a new date or cancel with a full refund. There are no deliveries on Sundays. The delivery is understood to have been made when you or a third party indicated acquires the physical possession (signature of receipt).

10. Inability to Deliver

If delivery is not possible, an attempt will be made at a safe place or it will be returned to the warehouse. If 15 days pass without being able to deliver it for a reason not attributable to us, we will understand that you wish to withdraw: we will refund payments (less additional costs of a method different from the standard and, if applicable, the return cost).

11. Transfer of Risk and Ownership

The risk passes to the customer from delivery. The ownership is transferred when the price is fully paid (including shipping) or with delivery, whichever happens later.

12. Price and Payment

The prices include VAT (when applicable) and exclude shipping costs, indicated during the purchase. Prices may change without affecting already confirmed orders. Payment methods: Visa, Mastercard, American Express, PayPal (and others that are indicated). We may carry out pre-authorisation. If the entity does not authorise, we will not be responsible for delays/lack of delivery.

13. Guest Purchase

The essential data to process the order are requested.

14. VAT and Invoicing

VAT is applied in accordance with Law 37/1992 (except for shipments to the Canary Islands, Ceuta and Melilla, which are exempt from VAT; there may generate local taxes/duties). Authorisation for electronic invoice; you can request an invoice on paper.

15. Return and Withdrawal Policy

15.1 Legal Right of Withdrawal (14 days)

If you purchase as a consumer, you have 14 calendar days from receipt to withdraw without reason. Communicate it unequivocally to hello@vidalforce.com or by postal mail. We will refund all payments, including those for standard delivery (no extras for more expensive methods), using the same payment method, and may withhold the refund until we receive the goods or proof of their return. During the legal period, the customer assumes the direct cost of the return unless there is a defect or error by VidalForce.

15.2 Additional Contractual Right (30 days in total)

VidalForce extends the return period to 30 calendar days (14 legal + 16 contractual).

• Mainland: free return.
• Outside Mainland (Balearic Islands and the rest of the world): the customer assumes the return cost according to the country's rate (it will be deducted from the refund).

15.3 Colour Changes – Hair Fibres

• Up to 2 shade changes per order.
• Open bottle allowed.
• Free in Mainland and Balearic Islands.
• Rest of the world: cost according to the country's rate.

Request it at hello@vidalforce.com or on +34 968 81 93 29.

16. Legal Conformity Guarantees

In accordance with Royal Decree Law 1/2007, amended by Royal Decree-Law 7/2021, all products marketed by VIDALFORCE, S.L. come with a legal warranty of three (3) years against manufacturing defects or lack of conformity that exist at the time of delivery.

However, being cosmetic products, of personal use and perishable nature, the warranty will apply only in those cases where the defect is manifested before the expiration date or the "PAO" period (period after opening) indicated on the package.

The warranty does not cover:

• Damage resulting from improper use, handling, incorrect storage or opening of the package.
• Natural wear and tear over time, exposure to heat, light or humidity.
• Individual skin reactions or allergies, as they are not considered manufacturing defects.

In case of a defective product, the consumer can choose between replacement or refund of the amount paid, in accordance with current legislation.

17. Liability

Our liability for products purchased is limited to the purchase price. We do not respond, except for contrary rules, for losses of income, business, data or lost profit. The website is provided "as is", without guaranteeing uninterrupted availability.

18. Intellectual and Industrial Property

All content, brands and distinctive signs belong to VidalForce or third-party licensors. The user may use them only as authorised and to manage their purchase.

19. Security (Viruses and Attacks)

You must not introduce malicious software, attempt unauthorised access, or carry out denial of service attacks. Any infringement will be reported to the authorities.

20. External Links

Links to third-party sites are informational. We do not control their content nor assume responsibility for their use.

21. Written Communications

Mainly by electronic means (email or notices on the website). You accept this medium for contractual purposes.

22. Notifications

Preferably through hello@vidalforce.com. They will be considered received: on the website, when published; by email, after 24 hours; by postal mail, after 3 business days from postage.

23. Assignment

The contract binds the parties and their successors/assignees. The customer cannot assign it without consent. VidalForce can assign or subcontract benefits without affecting consumer rights.

24. Force Majeure

In case of force majeure (strikes, natural disasters, unavailability of transport/telecommunications, governmental regulations, etc.) obligations are suspended while it lasts, extending the deadlines accordingly.

25. Waiver

The lack of demand for compliance does not imply a waiver of rights.

26. Partial Nullity

If any clause is null, the rest will remain in force.

27. Complete Agreement

These Conditions and the referred policies constitute the entire agreement, replacing previous agreements.

28. Modifications

We may modify these Conditions; those in force when using the website or placing the order will apply, except for mandatory changes by law with retroactive effect.

29. Applicable Law and Jurisdiction

The Spanish law applies. For consumers, the jurisdiction will be that of their residence in Spain; otherwise, the courts of Murcia, without affecting imperative consumer rights.

30. Comments, Suggestions and Complaints – ODR

You can write to us at hello@vidalforce.com or call us on +34 968 81 93 29. We have official complaint forms. If your purchase was online, you can go to the ODR Platform (Online Dispute Resolution) of the European Commission.

31. Transparency (Discounts, Reviews, Personalised Prices)

• Sales/crossed-out prices: when we announce a reduction, the lowest price applied in the last 30 days will be shown (when required).
• Opinions/reviews: if we show reviews, we will indicate if they are verified and the verification/moderation method.
• Personalised prices: if we apply price personalisation based on automated decisions or profiles, we will clearly indicate it at the time of the offer.

32. Access Without Unjustified Geoblocking

We do not apply unjustified geographical blocks within the EU. There may be differences in delivery for logistical or legal reasons, but we will not prevent access to the website or completion of the purchase due to nationality or residence